The Institute will always seek to address student complaints fully and promptly. If students find themselves in difficulty, or do not understand something in this section, do not hesitate to contact the designated Group Tutor for help.

National Institute of Management Studies
endeavors to provide all its students with warm, welcoming, hospitable, safe, informative and accessible environment. It is hoped that students do not have cause to complain about the standards of well-rounded education provided to you. However, we acknowledge that problems can occur from time to time. If and when they do, the following procedures should be followed –

(a) INFORMAL PROCEDURE

We hope that individual complaints will be resolved amicably at the informal stage. If there is a complaint about any non-academic issue, students should discuss the matter with their designated Class Representative. If this fails to resolve the issue, they should approach their Group Tutor for further assistance.

If students have complaint about a specific individual, they are advised to speak with them directly in the first instance. In exceptional circumstances, they can approach their Group Tutor for an amicable settlement of the matter.

If students have a complaint about an Institute service, they should approach the designated department in-charge through their elected/selected Class Representative.

(b) FORMAL PROCEDURE

If students remain dissatisfied having pursued the informal approach, then they should put their complaint in writing and submit it to their Group Tutor who will consult the relevant persons to resolve the complaint at this stage.

If the Group Tutor cannot provide an acceptable and fair solution within a maximum period of 7 days, he/she shall refer the matter to the Administrative Officer.

In exceptional situations, the complaint may be further referred to the Director, who may appoint a nominee to investigate into the complaint. A decision reached at this stage will be accepted as final and binding on all the parties concerned. At all times complaints will be dealt with as tactfully as possible, and confidentiality will be maintained within the constraints of the procedure.

SCOPE OF COMPLAIN TPROCEDURE

• Complaints about academic decisions by Board ofExaminers
• Complaints by a group of students as joint petition, although the Institute may, at its discretion, decide to consider complaints as a group.
• Complaints submitted by third party not affected by the individualcomplaint.

It is expected that Formal Complaint procedure will only be used as last resort, once all informal channels of complaint handling have been adequately explored.